The district town of Merzig is consistently advancing the digitalization of its administrative services: From now on, a modern AI-supported chatbot is available to citizens on the city’s website.
“With the introduction of the chatbot on the website, we are taking another important step towards a modern, service-oriented, and citizen-friendly administration,” explains Mayor Marcus Hoffeld. “This creates an additional, always available source of information and at the same time improves the efficiency of our processes.”
More service, more speed, more citizen proximity
With the new digital offering, the district town of Merzig aims to sustainably improve citizen service while simultaneously relieving the administration in a targeted manner. The chatbot enables fast, uncomplicated, and always available communication.
Numerous benefits for citizens
The use of the AI chatbot brings a variety of improvements. It enables around-the-clock availability so that information can be accessed anytime and independently of opening hours. At the same time, it provides quick orientation by directly and precisely answering common concerns without requiring an elaborate search. Through automated responses to standardized inquiries, such as those about opening hours, waste collection, or required documents, the administration is noticeably relieved, so that more capacity is available for handling complex issues and tasks. At the same time, the chatbot guarantees reliable and precise answers in real time based on maintained and up-to-date content from the city’s homepage.
Digital, inclusive, and user-friendly
Consistent further development of digital offerings
“With the introduction of the AI chatbot, the district town of Merzig underlines its claim to use innovative technologies purposefully and responsibly to continuously improve and further develop the service for our citizens, as well as for visitors and tourists,” emphasizes Mayor Hoffeld.
The chatbot, which was initiated and implemented by the Department of Organization and IT, complements the existing information and communication channels of the city— including the social media appearances on Facebook and Instagram, as well as the WhatsApp channel—and creates another way to quickly and easily contact the administration outside regular opening hours.
Hoffeld: “With this, the district town of Merzig sends a clear signal for a future-oriented administration that actively uses digital innovations to noticeably facilitate the daily lives of the people on site.”
